As a tour operator, we put our travelers’ safety first. We are watching the changing situation in the United States and Europe very closely and following the advice of the Centers for Disease Control and Prevention (CDC) and the European Center for Disease Prevention and Control. This Coronavirus FAQ has been assembled to answer your travel questions in an uncertain time.
You may cancel for any reason without penalty or fees up to 90 days prior to departure. Your deposit is always safe with us.
If after reading you still have questions, please contact us.
Last revised on Nov 2, 2020
Where can I get trustworthy information about Coronavirus?
We are relying on the Centers for Disease Control and Prevention (CDC), the US State Department, and the European Center for Disease Prevention and Control to provide information about US travel restrictions and other guidance.
Are Blue Walk tours still operating?
The Blue Walk has cancelled all tours for 2020. Our Art Walk 2020 art vacations have been rescheduled to 2021 or 2022. The 2021 schedule has been released and offers all our popular walking tours and Art Walk travel journal art vacations.
We are committed to the wellbeing and positive experience of our guests. It is hoped conditions and travel safety will improve in the next months. As of now, we are planning on running our 2021 season as scheduled. This may change as conditions do, or as we approach our departure dates.
The Blue Walk will continue to monitor the conditions in the US and Europe very closely. The situation is dynamic and many variables may change between now and your scheduled departure. If we cancel a tour we will provide tour participants with the opportunity to receive a fee-free transfer, a voucher credit, or a refund and voucher credit. We will contact guests directly if any changes need to be made.
My tour is still departing as scheduled, but I've decided to cancel or transfer to another tour. What are my options?
Presently, it is everyone’s hope this crisis may ebb in a few months. Given the uncertainty of the current situation, we have revised our standard Terms and Conditions for all 2021 bookings. The policy may change as conditions do or as we approach the departure date. We have altered our standard payment policy to offer refunds with a cancellation fee, fee-free transfers, or a voucher for to the 2021/22 season. If you would like to cancel or transfer to another tour, please email us at email@example.com or call 551.258.3955 to discuss your options.
What if my tour goes ahead, but some sights are closed or my tour changes?
As always, our tour itineraries are subject to change — and often do so, even in the absence of major world events. Above all, our tour participants positive experience and well being is our first priority. If the closures become so significant that we don’t think we can give you the tour experience we promised, we’ll cancel your tour before it departs and give you the option of transferring to another tour or getting credit voucher. Otherwise, if we need to make minor adjustments to your itinerary, we’ll work with your tour group and guide to manage the situation safely, smartly and fairly.
What if travel advisories change in the middle of my tour?
If we are mid-tour and the CDC or ECDC recommends any restrictions against travel for the country we are in, we will continue operating the tour but adapt it as needed, depending on the circumstances. (For example, we will reroute a tour if it is scheduled to go through an area that is quarantined.) We will assist guests who wish to leave mid-tour, but we will not cancel a tour during its operation except in the most severe circumstances.
What if someone on my tour gets sick, or is diagnosed with the coronavirus?
If a tour guest is diagnosed with the coronavirus, our tour will follow all directives from the local authorities. This may include a quarantine.
If a tour guest shows the symptoms of the coronavirus, the tour guide will put them in touch with a local health provider to be screened.
What if we are quarantined in the middle of my tour?
We will work with your tour guide, the hotel, and the local authorities to mitigate the situation as best we can. We always operate in the best interests of our tour guests.